Privacy Policy

This Privacy Policy covers our management of Personal Data that InfiniteLives (hereinafter referred to as "IFL", "we", "our", or "us"), collects, uses, discloses, and/or cross-border transfers when our customers ("you" or "your"). use our site, sign up for updates and/or use our services.

For the purpose of this Privacy Policy, "Personal Data" means any identified or identifiable information about you, whether directly or indirectly as defined in the applicable data protection legislation and also as listed below. We collect Personal Data from you that is necessary for us to either provide you with products and services you have requested, to comply with statutory or contractual requirements or any other pertinent purposes in the course of our business operation. Unfortunately, if you are unable to provide certain Personal Data which is necessary for us to provide our products and services to you or as required by law, we will not be able to provide you with those products and services.

We may amend or revise this Privacy Policy at any time we deem necessary by updating our Privacy Policy page on our website While we endeavor to keep you updated about our activities in collecting, using, disclosing or cross-border transferring your information, please visit our website and read this Privacy Policy every once in a while for any updates.

1. What we collect

We may collect and process the following Personal Data and information about you:

  • Full  Name
  • Email address
  • Mobile number
  • Passport Number used during booking
  • DOB (agreed to be added)
  • Passport number (agreed to be added)

We may collect and process the following personally identifiable information when you use our website. We also automatically receive and record information on our server logs:

  • Information that you provide to us, such as when you fill out a contact or web form, or if you register to receive alerts or updates
  • Information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic and location data

We may also ask you for information if you experience problems when using this site. We may also ask you to complete surveys for research purposes, although you do not have to respond to these.

If we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the site, we may associate those sets of information,

2. How we use your Personal Data

We will only use your information where we have your consent or we have another lawful basis for using it. Unless we say otherwise below, we will use your personal data on the basis that it is within our legitimate interests in operating and management, and providing you with related products and services:

  • provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes 
  • respond to your queries and questions that you have with us
  • carry out our obligations from any contracts entered into between you and us
  • notify you about changes or updates to our products and services

We also use your information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that our Group Companies are subject to. We will only do this on the basis that it's needed to comply with a legal obligation, and it's in our legitimate interests and that of others or to prevent or detect unlawful acts.

For our marketing purposes, we will only use your Personal Data with your consent, and for the following activities:

  • Sending newsletters to subscribers
  • Contacting you about prospective or ongoing projects

We will never sell or rent your Personal Data to a third party.

3. Who we share your Personal Data with

In order to provide you with the products or services you've requested, we may share your Personal Data with our Group Companies, our Business Partners, and third-party service providers. We are committed to protecting your privacy by restricting access to your Personal Data on a need-to-know basis. For more information, you can visit their privacy policies to learn more about how they collect, use and/or disclose your Personal Data.

We may also disclose your Personal Data with governmental, regulatory, or other public authorities as applicable and third-party participants in legal procedures or other third party if we believe to be necessary or appropriate to comply with our legal obligations, defend legal rights or positions of us or otherwise the rights of any third party or individuals’ personal safety, and allow us to pursue available remedies or limit our damages.

4. Retention 

We retain Personal Data in accordance with legal and regulatory obligations, as well as for business and operational purposes and will be retained as long as the account remains active. 

We will never use your data without lawful basis or your consent, and you are always able to control how we use your data. 

We will always ask for your consent to join our newsletter, for example, when you use our contact form.

There will always be an unsubscribe link in our newsletters, which will instantly unsubscribe you from further communications. Your data is still stored (but not used) in our database, to ensure we do not email you in the future.

If you have previously consented to us using your Personal Data for marketing purposes, you can contact us to change this. Email us to request your data to be removed from our databases. (Please find our email address in ‘Contact Us’)

5. Your rights

You have a number of rights in relation to the information that we hold about you. These rights include:

  • Access: you can request to obtain the information we hold about you and how we process it.
  • Rectify: you can request that we correct anything that’s wrong or complete any incomplete Personal Data.
  • Lodge a complaint: you can complain to a data protection authority or the competent authority where you believe our collection, use and disclosure of your Personal Data is unlawful or noncompliant with applicable data protection law where applicable. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
  • Deletion: you can ask us to delete your Personal Data if it is no longer needed for the purposes set out in this Privacy Policy or if there is no other lawful basis for the processing.
  • Objection: you can object to the use of your Personal Data for direct marketing (including related profiling) or other processing based on legitimate interests;
  • Data Portability: you can request that provide a copy of your Personal Data in a structured and commonly used format in certain circumstances.
  • Restriction: you can limit how we use your Personal Data in certain circumstances; and
  • Withdraw Consent: you have the right to withdraw your consents you have given for the processing of your Personal Data any time

The withdrawal of consent will not affect the lawfulness of the collection, use and/or disclosure of your personal data based on your consent before it was withdrawn. If you do not provide (or withdraw) your consent, we may not be able to provide certain or all of our services or products to you.

Your request for exercising any of the above rights may be limited by the laws. There may be certain cases where we can reasonably and lawfully decline your request, for example, due to our legal obligation or court order. 

If you want to exercise your rights, or would like an explanation about these rights, please get in touch in the ‘Contact Us’.

6. Security

We use reasonable organizational, technical, and administrative security measures to protect Personal Data concerning you from accidental, unlawful, or unauthorized destruction, loss, access, use, alteration, or disclosure. We will from time-to-time review and update our security measures as necessary or upon development of the concerning technology to ensure effective and appropriate security measures, and in line with minimum legal requirements as prescribed by the relevant governmental organizations.

7. Cookies

Our website might use cookies, beacon and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you use the website and also allows us to improve our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is stored on your computer's hard drive. When Cookies information directly or indirectly identifies an individual, whether alone or coupled with other information, we will treat such information as Personal Data under this Privacy Policy. You have the ability to accept or decline cookies by modifying the setting in your browser. If you would like to do this, please see the help menu of your browser.

If you decide not to have your Personal Data processed by us for advertising purposes via cookies (and similar technologies), this does not mean that we will not show you advertisements. It simply means these advertisements will not be personalized for you using first-party or third-party cookies, web beacons or similar technologies.

We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into our secure website;

Analytical/performance cookies. These allow us to recognize and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily; and

Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

By continuing to use the website, you accept to the use of cookies as outlined above.

8. Contact Us

If you have concerns or questions regarding this Privacy Policy or if you would like to exercise your rights in relation to your Personal Data, please email us at